CERTIFIED DISPATCH TRAINING FOR TRUCKING COMPANIES
Part 1
Structure
Roles and responsibilities
Part 2
Daily dispatch operation tasks
- Email communication
- Load boards (electronic marketplace / DAT / Internet Truck Stop / Private 3PL boards / Posting trucks)
- Status of current loads
- Update from drivers
- Brokers update
- Pick-up and delivery times and their importance
- Cargo securement
Part 3
HOS Compliance
- Basics
- Limits
- Recording your hours
- Exemptions
- ELD Basics
- How to complete a manual log
Part 4
Dispatcher – Broker communication
How to establish a professional relationship with a broker
How to effectively communicate with brokers
Negotiation skills & market strategies
Brokers/shippers set up
Check brokers credit
Complete Broker-Carrier packets – practice exercise
Book a load
Rate confirmation (read, understand, and follow up with broker’s instructions of operation)
Booking conversation – practice exercise
Part 5
Dispatch – Driver communication
Day-to-day operations discussed between drivers and dispatchers
- loads
- rates
- locations
- routes
- cargo specifications
- cargo securement
- specifics of trucks and equipment
- equipment
- weight station procedures
- commodities
